Esquiades.com is an Internet based travel agency registered by Viajes Para Ti, S.L.U., with TIN B55666952(CIF), registered in Tarragona, volume 2903, book 0, document 37, section 8, page T 48873, inscription 1. The company is located in Avda de Bellisens number 42, Office 128, 43204 - Reus (Tarragona). Available contact numbers: +34 93 655 96 44 / +44 (0)2 036 959 406 / +33 (0)58 28 82 131 / +351 308 812 868 / 0800 991 15 56 (only from Germany) / +39 025 964 63 29.
VIAJES PARA TI S.L.U.,which is a Sole Proprietor Limited Company, has all the permits and licenses to act as a travel agency. The company is registered in the Catalonian Registry of Tourism with license number GC 169 MD. This license is to guarantee that our agency is legally liable to you and therefore is responsible both financially and legally to cope with the responsibilities caused by any of our holidays.
The use by the user of the services contained in ESQUIADES.COM implies the express acceptance of each and every one of the following general conditions of contract as well as the acceptance of each and every one of the own policies and conditions of the different service providers that provide contracted services.
1. Definitions and scope
The terms of the contract should be understood according to the following definitions:
Esquiades.com is authorized to modify these Terms and Conditions at any time and without prior notice, however, these changes will not affect the reservations that Esquiades.com has accepted prior to the modification of information. For this reason, we recommend our customers to read, save and print a copy of these Terms and Conditions when making their reservation.
2. Legal capacity to book
You represent that you are of legal age (over 18 years) and that you have the necessary legal capacity to contract the services offered by Esquiades.com, stating that you accept and understand all the conditions stated here for the use of the website and services offered.
In the case of booking for anyone underage, the parent's or guardian's authorization is required to proceed booking.Esquiades.com is not responsible for the accuracy of the data filled by the user, and therefore, can not verify their age.
3. Knowledge and express acceptance of the conditions
The hiring of a holiday offered by ESQUIADES.COM implies the knowledge and express acceptance of the present General Conditions. Likewise, the hiring of a specific tourist service offered by the combined travel providers listed on ESQUIADES.COM implies the explicit acceptance of the particular conditions and hiring policies of the provider in question.
The hiring of a lodging, transport or rental of a vehicle, whatever the class and service contracted, implies the express acceptance of the policies and particular conditions that each service provider establishes. In particular, the customer agrees to be subject to the rules and internal protocols established by each service provider, especially in all matters related to rules of conduct, right of admission, hygiene, security and good coexistence between guests and / or users.
All the package holidays that the customer can find on ESQUIADES.COM have been organized by the company VIAJES PARA TI, SLU or by different wholesale agencies (called 'Tour operators'), ESQUIADES.COM does not directly provide the services reserved through the Web page.
In case of conflict, disagreement or inconsistency between these General Conditions and the Special Terms and Conditions of each offer, the latter will prevail.
4. Your Booking
4.1. Booking Process
In order to confirm the booking, ESQUIADES.COM will ask you to pay a deposit or the total amount of the booking. If you do not proceed to pay the booking during the booking process, ESQUIADES.COM reserves the right to cancel your booking.
If the payment is made by credit/debit card, the bank will confirm the transaction by generating a payment reference and will provide it to ESQUIADES.COM. This payment code will act as link between your card and booking ID and will also serve as an authorisation code for future charges in order to simplify the payment process for you.
If you decide to confirm the booking by paying a deposit, you must comply with the payment deadline as well as the terms and conditions subject to this method of payment. If you do not pay the balance by the requested date, ESQUIADES.COM will proceed to cancel your booking and will not refund the balance that has been paid.
ESQUIADES.COM reserves the right to modify the payment terms of any offer that appears on the website. The information regarding the payment terms will appear on the offer you are searching.
By booking on the ESQUIADES.COM website you are giving the travel agency authorisation to proceed to charge the final amount via the payment method of your choice.
If you decide to pay by bank transfer, ESQUIADES.COM will wait to confirm your booking until the transaction is completed and there is confirmation of this payment by the bank. If, however, the payment is not in the ESQUIADES.COM's bank account, the travel agency may proceed to the cancellation and if there's a cancellation fee, you will be notified by ESQUIADES.COM and will be asked to cover these expenses.
4.2. Booking Confirmation
Esquiades.com will send you the booking confirmation via e-mail. This e-mail will show a breakdown of your booking: Contact details, booking dates, services and prices.
4.3. Booking Confirmation Voucher
Once you have paid your booking, ESQUIADES.COM will send you a confirmation voucher to the e-mail address you provided during the booking process. This voucher serves a receipt and you must hand it in at reception upon arrival. If you have also included extras in your booking, you will be asked to print out extra copies of your confirmation voucher. This information will appear on your confirmation e-mail. If you do not receive your confirmation voucher, please contact our customer service.
By receiving your booking confirmation voucher, ESQUIADES.COM is also confirming that you have complement payment process. However, some accommodations may ask for your credit card upon arrival to use as a guarantee in case of any damages caused during your stay.
Once the holiday is over, you may contact our customer service and request to receive an invoice via Manage My Booking. By doing so, you are giving authorisation to receive the invoice via e-mail to the address you have provided during the booking process. If you wish to receive the invoice by post, make sure to make this request via Manage My Booking.
4.4. Storage of the confirmation voucher
Viajes Para TI, S.L.U. informs you that the confirmation voucher serves as a contract between the customer and the travel agency and will be stored in the companies' filing system.
4.5. Communications with the customer
The customer expressly accepts that the communications made by Viajes Para Ti, SLU are made through the email indicated by the customer.
In case of detecting any incident related to a customer's booking, Esquiades.com will contact the customer by means of the email indicated by the latter.
In case of not being able to contact the customer by the aforementioned route, Esquiades.com will try to contact the customer by telephone. However, if the telephone route is unsuccessful, the customer expressly accepts to consider himself notified of any eventuality by sending, by Esquiades.com , the email informing of such circumstance.
4.6 - Group bookings
In the event that a customer, or several, intends to make a booking of 20 or more people, it will be necessary to previously contact the Esquiades.com Customer Service Department to report such circumstance. The above will be applicable whether the booking is formalized jointly or if individual bookings are made with the same date of access and exit from the accommodation that reach a number of 20 people.
In case of not complying with the obligation of prior information to our Customer Service Department, Esquiades.com reserves the right to cancel the affected bookings.
5. Data and privacy policy
If you wish to make a booking Esquiades.com, you must first confirm that all the information provided at the time of making the booking is true, complete and accurate. By making a booking on the website, you are authorising Boitaullresort.com to proceed to include in an automated file of private ownership the personal data that appears in the fields of the form for the adequate provision of their services. Thus, you will be held responsible for providing correctly the data that must match the information that appears on your ID or passport. Boitaullresort.com is not responsible for any problems that may occur from the omission or falsification of personal data.
You will also be responsible for providing information regarding the booking in a truthful manner, taking into account that all the data included in the booking must remain valid at the time of the start of the holiday or start of the provision of the contracted service. In any case, you must take special care when you are including the age of the underage travellers as you must indicate their age during the holiday dates.
When you are travelling, you have to carry with you the correct documentation and for all those people included in the booking. The different service providers (accommodation, means of transport, ski resorts, leisure activities or similar) usually request identity documents to all the members of the booking. Esquiades.com is not responsible in any case for the lack of presentation of the required documentation and the consequences that this may entail.
Esquiades.com informs that, if it is necessary to cross borders between countries, all the members of the booking must have the identity documents, having to make sure they carry certain legal documents (Passport, ID Card or the equivalent in their country of origin).
In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data and by repealing Directive 95/46 / EC as well as Organic Law 15/1999 of December 13, Protection of Personal Data, we inform you that your data will be included in an automated file that is It is protected with the necessary technical measures to avoid its alteration or loss. It is indicated that the person responsible for the treatment is the company Viajes Para TI, SLU, located at Avda. De Bellissens 42 TecnoParc Building. Dispatch 129, 43204 Reus (Tarragona) and that the customer can exercise their rights of access, rectification, opposition (deletion), limitation and / or modification as well as portability by sending an email to: legal@viajesparati.com or or by postal mail addressed to the aforementioned registered office.
All the data you provide to Esquiades.com will be treated in accordance with the provisions of our privacy policy
6. Contact and transfer of data to third parties
In order to ensure proper development of the products and/or services, please note that Esquiades.com shares your personal data with the service provider that you have booked (hotels, tour operators, ski resorts, etc.). You agree to transfer the data and expressly authorize Viajes Para Ti, S.L.U. - Esquiades.com to share your personal with the service providers in order to offer a good service.
If you are making the booking for a third party, you must make Esquiades.com aware of this situation in order to make a good use of your contact details.
7. Cancellation and Amendment Policy
Esquiades.com offers a cancellation and amendment policy that is clear and understandable so the customer is informed about the procedure of both cancellation and/or amendment of the booking.
The customer must know that if he/ she makes any cancellation, their booking is subject to the accommodation's booking policy.
The commercial operation of Esquiades.com involves some administrative , personnel and information management costs and are necessary to process reservations for our customers. These costs are only to be paid if the customer decides to amend or cancel his/ her reservation.
7.1. Booking fee applicable to reservations
Customers are informed of the cancellation costs during the booking process and are provided with details on the confirmation voucher for the services contracted. There is a 'free cancellation' policy. It will always be visible in the products and services that include it. If a booking is cancelled within the 'Free Cancellation' period, no charge will be applied to the customer. If a cancellation is made after this period, the charges applicable at that time will be incurred.
As noted above, a Esquiades.com incurs expanse management taht gthe customer must pay if there's any modification or cancellation to his/ her reservation. The amount of the costs mentioned are summarized below:
a) Reservations of up to 600 euros: They have a fee of 30 euros.
b) Reservations for more than 600 euros: They have a fee of 5% of the total booking amount.
7.2. Booking Amendments
Any amendment of a booking made by the customer will have an extra cost of 10 euros and is subject to the availability of the accommodation or provider to host the guest on other dates than those selected at first.
Booking amendments may generate amendment costs that the service provider (hotels, tour operators, etc.) establishes in accordance with the possible variations in rates and costs applicable to a specific period, these expenses will be determined in advance to the cancellation according to the type of amendment that the customer wishes to make. This being the case, the customer will be able to know, before proceeding to amend their booking, the existence and amount of the amendment expenses that will be charged by the service provider.
To know the exact amendment costs mentioned, the user must contact the ESQUIADES.COM customer service department through the contact section of the website www.esquiades.com , these requests being attended to during the customer service hours set out in our website.
In the event that it is the holiday organizer who is forced to significantly amend any essential element of the contract, said amendment will be immediately made known to the consumer. The consumer and user will have the power to terminate the contract without any penalty or accept the variations proposed by the organizer. In the event of an essential amendment of a package holiday, the provisions of clause 9.b) of these general contracting conditions will be followed.
The customer is obliged to pay the management and / or amendment costs mentioned in previous paragraphs, if they exist. Failure to comply with this obligation empowers ESQUIADES.COM to cancel the booking without the refund of the amounts paid by the customer.
Reservations concluded with special and / or non-refundable rates may not be modified by the customer unless it is stated in the published offer. The modifications that the customer intends to make may entail amendment costs of up to 100% of the amount paid.
In the event that the customer makes a booking for a package holiday , ESQUIADES.COM reserves the right to revise prices (both up and down) in accordance with the provisions of current legislation, as long as said circumstance is informed to the customer at least 20 days in advance. The price revision may only be applied to incorporate possible variations in prices related to transport, including the cost of fuel, fees and taxes related to certain services and the exchange rates applied to organized travel.
7.3. Cancellation of booking
In accordance with the provisions of Royal Decree 1/2007, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws and Decree 168/1994 of 30 approved May, of regulation of travel agents in Catalonia, as amended by Decree No. 158/2012, of 20 November, at all times the consumer may cancel the services requested or contracted and is entitled to the refund of the amounts that has been paid, but it shall indemnify Viajes Para Ti, S.L.U., in the amounts specified below:
7.3.1. Package Holidays
When it comes to package holidays, in accordance with the provisions of article 151 of Royal Legislative Decree 1/2007 of the General Law for the Defense of Consumers and Users, the prior combination of at least two of the following elements shall be understood:
a) The transportaion
b) The accommodation, when it is not an integral part of the transport.
c) The rental of cars and other motor vehicles.
d) Any other tourist service that is not part of those listed in sections 'a'; 'B' or 'c'.
However, it will not be considered a package holiday when only one of the elements mentioned in sections 'a' is combined; 'B' or 'c' with an element of those mentioned in section 'd' and the latter does not represent a proportion equal to or greater than twenty-five percent of the value of the combination of the holiday and are not announced or constituted, for any other reason reason, an essential feature of the combination.
For the cancellation of a package trip, the customer will pay the management expenses (specified in clause 7.1 of these Conditions), the cancellation expenses if any, and a penalty consisting of 5 percent of the total amount of the holiday if the cancellation occurs more than ten and less than fifteen days before the date of the beginning of the trip; 15 percent between days three and ten; and 25 percent within forty-eight hours before departure. Failure to appear at the exit, the user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed by the parties.
In the event that the package holiday is subject to special economic contracting conditions such as aircraft charter, special rates (non-refundable rates; charter flight charter; contracting travel circuits; excursions, among others), special cancellation costs will be established by each service provider.
Package holiday cancellations may generate cancellation costs that the service provider establishes (hotels, tour operators, etc.). The customer will be able to know, before proceeding with the cancellation of his booking, the existence and amount of the cancellation expenses that will be charged by the service provider. To know exactly the cancellation costs mentioned, the customer must contact the ESQUIADES.COM Customer Service Department through the contact section of the website www.esquiades.com.
The cancellation must be made by using the contact section enabled for this purpose on the www.esquiades.com website. To expedite the procedures, it is recommended to call the customer service number to communicate it.
7.3.2. Sale of only accommodation and / or services not considered 'package holiday'
When the services contracted do not have the consideration of 'package holiday' the customer can withdraw from the contract and cancel his reservation by using the contact section enabled on the website of Esquiades.com, having to face the costs of returning the service They are specified below:
a) The management expenses specified in clause 7.1 of these General Contract Conditions.
b) Cancellation expenses that the service provider charges in relation to the cancellation of the reservation. The customer will be able to know, always before proceeding to the cancellation of his reservation, the exact amount that the service provider charges as cancellation of the reservation.
To know the cancellation conditions of each reservation, the customer must contact the Esquiades.com Customer Service Department through the contact section enabled for this purpose on the Esquiades.com website.
7.3.3.- Specific conditions applicable to the cancellation of services booked with the 'Free Cancellation' policy.
The conditions and costs applicable to the cancellation of the products and services that you have booked with the 'free cancellation' service will be determined in each offer or promotion.
7.4. Booking Amendments and cancellations.
The amendment and / or cancellation of a booking must be made via the contact section that is available on the website. You'll find the customer service contact number on the confirmation voucher in case you wish to cancel your booking immediately.
If the customer wishes to cancel their booking permanently, they can contact 'Esquiades.com' by telephone through the contact section. The Customer Service Department will process the request and the customer must finalise the cancellation of their booking through the email that 'Esquiades.com' will send to complete the cancellation.
Alternatively, the customer can finalise the cancellation of their booking through the contact section available at https://www.esquiades.com/en/contact/. They will need to enter the Booking ID and the 'PIN' (both provided to the customer in the email they received when making the booking). Once they have accessed the 'Manage My Booking' section, they should follow the steps outlined in the 'Cancellation Fees' section. The customer will then receive an email asking them to confirm the cancellation by following the steps indicated in the message. This will formalise the cancellation of their booking.
If you do not follow these instructions, the booking will not be cancelled and therefore, the refund will not be authorised.
7.5. No Shows
If you do not show up at the accommodation during the booking dates and have failed to inform Esquiades.com in advance, the booking will be non-refundable.
If you are going to arrive days later than expected, please contact our customer service and we will do the necessary arrangements as well as check with the providers and see if its possible to amend your booking.
7.6. If you have to return home before your departure date
If you have to or decide to return home before the end of your stay, the accommodation and other service providers (ski resorts, transportation, etc) will not authorise a refund for the services you did not use.
8. Refunds
If your cancellation or amendment requires a refund, Esquiades.com will proceed to do and will not take longer than 14 days.
If you have paid your booking by card, you will receive the refund in the same way. If, however, you have paid your booking by transfer, you will be asked to send your bank details via e-mail.
9. Modification or cancellation by ESQUIADES.COM
a) For accommodation services and other services not considered 'package holiday '
In the event that it is impossible or extremely difficult to provide any or all of the services contracted by the customer, for example, due to the non-opening or closing of the contracted establishment; for the non-opening or closing of a ski resort; or due to the equipment impossibility of correctly developing the contracted services, among other reasons, ESQUIADES.COM may seek an alternative to the customer whenever this is possible and the conditions allow it. In the event of not being able to offer any alternative to the initially contracted service or in the event that the alternative offered is not accepted by the customer, ESQUIADES.COM will proceed to reimburse the amount paid for the service that cannot be made available to the customer.
In case of overbooking of the contracted accommodation, ESQUIADES.COM reserves the right to offer the customer an accommodation of the same or higher range than the one he had contracted, whenever this is possible and the conditions allow it. If ESQUIADES.COM could not offer an alternative to the customer or if the consumer and user does not accept the proposed change, the service will be canceled and ESQUIADES.COM will reimburse the amounts that the customer had paid for hiring the hosting service. .
b) For package holiday s
b.1) Before departure of the holiday
ESQUIADES.COM reserves the right to slightly amend some of the conditions of the contract, including price changes in accordance with the provisions of article 158 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, when this change is minor and the customer is informed as soon as possible.
In the event that, before the departure of the holiday, the need arises to significantly amend any element considered essential for the development of the contract, ESQUIADES.COM will inform the customer of this fact and will try to offer, if possible and conditions permit, a travel alternative similar to the one initially contracted. In the case described, the customer will have the option of accepting the proposed modifications or canceling, without associated costs, the service affected by the modification.. In this case, the customer must inform ESQUIADES.COM of their decision within the period indicated by ESQUIADES.COM, in case of not receiving a response within said period, it will be understood that the customer opts for the cancellation of the affected service.
In the event that ESQUIADES.COM cannot offer an alternative to the affected service or said alternative is not accepted by the customer, it will be understood that the affected service has been canceled and ESQUIADES.COM will refund the customer the amount corresponding to the canceled service.
In the case of bookings that combine the contracting of accommodation services and ski passes, the customer is reminded that the non-opening (or closing) of a ski slope or of the contracted accommodation does not entail the automatic cancellation of the entire booking, but that only the service affected by the impossibility of providing it will be cancelled.
Customers are informed that sometimes there may be changes in the schedules of the means of transport chosen for the movement of passengers. Said changes will be informed as soon as possible to the customers, who must pay special attention to the possible modifications made. In any case, the aforementioned schedule changes will not be considered sufficient reason for the customer to cancel the holiday and will be considered minor or insignificant changes.
b.2) Once the holiday has started
In the event that, after the departure of the holiday, the organizer or ESQUIADES.COM verify that they cannot supply a significant part of the contracted services, the travel agency or the organizer will adopt the necessary measures for the continuation of the contracted holiday, without any price surcharge for the customer. Likewise, the customer will be paid, if any, the possible price differences that may appear between the services contracted and those actually supplied. If the customer continues the holiday with the solutions proposed by the agency or organizer, it will be considered that he tacitly accepts the proposals made.
In accordance with current legislation, the customer may only reject the alternative formulas proposed by the agency or the organizer if they are not comparable with what was agreed in the combined travel contract or if the reduction in the price granted is inappropriate.
c) Specific information regarding the effects of COVID19 on your booking
ESQUIADES.COM reminds its customers that the information displayed on its website is based on the data and indications offered by the different service providers involved in each booking.. ESQUIADES.COM is subject to the conditions that may be established by the different service providers at any given time.
Due to the impact of COVID19, the different service providers that intervene in the contracted booking may provide their services in accordance with the parameters established by the competent health and administrative authorities, and the way of developing the services may conform to the prevailing regulations in every moment Consequently, it is possible that some of the usual services offered by the different providers may be modified or even not provided, whenever required for security, organization, public order or similar reasons.
In the event that a certain service provider fails to provide any of its services contracted by the customer, either totally or partially, when this is due to security, organization, public order, or similar reasons, ESQUIADES.COM does not guarantee in any case the partial or total refund of the amount corresponding to said service.
ESQUIADES.COM reminds its customers that it is possible that some of the contracted tourist destinations impose the obligation to present a PCR test (or similar), with a negative result, a complete vaccination certificate or another document of a similar range before allowing access. to your territory. It may also be that some of the services contracted with the booking require the presentation of said certificates. In this sense, ESQUIADES.COM informs the customer that the costs and procedures associated with said tests are borne and exclusively by the customer.. ESQUIADES.COM will not assume any type of responsibility for the damages and/or inconveniences that may be caused by not carrying out the tests lesson ified as mandatory in certain countries.
10. Prices and Taxes
If nothing is said to the contrary, the prices shown and that are visible to the customer, will be the final prices per person and stay (VAT included) that the user must pay to Viajes Para Ti, SLU However, the local authorities of certain Autonomous Communities and countries can tax additional tourism taxes that must be paid at the place where the holiday is made.
The deals exposed on the website will indicate all the concepts included in the reservation, therefore, any other service that is not detailed in the offer will be understood as not included and will not be part of the contract. Unless the offers expressly indicates otherwise, any 'extra' or additional service offered by different providers or service providers, will not be included in the contract and, if applicable, will be at the exclusive expense of the customer and will be paid directly by the traveller to the provider.
Likewise, we remind the customer that the offers, unless they expressly indicate otherwise, do not include the processing and obtaining of visas or legal documents necessary to travel nor any possible vaccinations or vaccination certificates that may be necessary for the holiday.
ESQUIADES.COM may decline any type of contractual liability in case of typographical or numerical errors in its offers that involve a manifest and obvious error that could not go unnoticed by the average user. This disclaimer of liability will only operate on those errors in respect of which ESQUIADES.COM would have proceeded with the diligence and immediacy required for its correction, communicating such situation to the customer in a fast manner and reintegrating it, in its case, the amounts that would have been satisfied By himself.
For cases where the user books a package tour the prices may only be revised, subject to the provisions of the preceding paragraph, in cases where a change occurs in the price of transport, including the cost of fuel and as rates and fees for certain services. For these price changes take effect for the consumer and user, it must be clearly informed by Esquiades.com with a minimum of 20 days prior to the holiday departure.
11. Right of assignment of reservation
The traveller may assign the combined travel contract to a person who meets all the conditions applicable to the contract. The person assigning the contract and the transferee will be jointly and severally liable for the amount pending payment as well as any commission, surcharge or other additional costs arising from the assignment.
This transfer must be notified to ESQUIADES.COM in writing at least 7 days before the start date of the holiday through the contact section enabled in each web page.
12. Customer responsibilities
Without prejudice to the other responsibilities established in these general contracting conditions, the customer is reminded that, to guarantee the correct development of the contracted holiday, he must take into account the following:
a) Communicate any type of incident or breach of the contract
In order to be able to solve any incident that occurred during the course of the contracted holiday, ESQUIADES.COM reminds the consumer or user that the complaints, incidents or claims that are made must be recorded at the destination (in situ) where it takes place. the provision of service so that they can be resolved in the shortest period of time possible.
b) Have the necessary documentation and in order for the development of the holiday
All travellers who are members of the contracted booking (including children and minors) must carry with them, and keep in order and in force, their personal and family documentation that corresponds and that is necessary for access and stay in the State or States in let your journey unfold. The possible costs that could derive from obtaining visas, permits, certificates or similar will always be borne by the customer.
We remind the customer that in case the granting of a certain visa is rejected by a competent authority, or access to a certain country is not allowed due to the failure to present the necessary legal documentation, ESQUIADES.COM will not assume any type responsibility, as we remember that it is the customer who must ensure the necessary legal requirements (visas, permits or certificates, among others) for access and stay in a certain State. Failure to comply with these recommendations and obligations will determine that the customer is solely responsible for the costs, expenses and damages that may be caused, including the fact of not being able to enjoy the contracted holiday.
The customer is informed that obtaining passports, visas and permits may take time, as well as being necessary certain actions or providing documentation. The traveller can consult the passport and / or visa requirements, including the approximate time to have visas, as well as the specific recommendations indicated for their travel destination, by going to the link of the Ministry of Foreign Affairs that is provided here .
c) Ski ski pass custody
The customer and the members of the booking must duly guard the Ski Pass that has been contracted. In case of loss, breakage or similar, it will be necessary to hire a new pass, and the customer must bear the cost of this new pass.
13. Responsibility of ESQUIADES.COM and service providers
a) Liability for poor execution of the contract
'VIAJES PARA TI, SLU informs the customer that the scope of management of our company in relation to package holidays and bookings that can be contracted through the web portal ' www.buscounchollo.com' is limited to contracting the selected services The development of the contractual provision corresponds to each of the service providers involved in the selected package holiday . Consequently, the responsibility for the correct development of the holiday corresponds exclusively to the final service providers. However, VIAJES PARA TI , SLU will act as an intermediary in the processing of claims that the customer may make against the service provider.'
b) Limitation of liability
Esquiades.com will not be responsible for any type of compensation for the loss of any independent service that had not been included in the travel contract (for example, Esquiades.com will not be responsible for losses of hotel bookings in days before or after the contracted holiday; maintenance; transportation used at the destination; transportation and/or connections between the customer's place of origin and the place of departure or return of the holiday; or missed connections between flights or other transportation) even when the holiday must be canceled for reasons of force majeure or insufficient number of people to go on holiday, as long as this situation has been informed to the customer.
As far as damages are concerned, these must always be accredited by the customer through as many supporting documents as necessary.
Compensation for damages that could result from a possible deficient execution of the contract will be limited to the provisions of the international agreements regulating the matter and, in any case, will have a maximum limitation corresponding to three times the amount of the contracted holiday.
14. Information on health aspects
We inform the customer that they can have information and/or recommendations on the sanitary conditions and the need for vaccination in the countries of destination at the following link .
15. Package Travel Regulations
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. This means that you will benefit from all EU rights applying to packages.
If you wish to know more about these rights, you can check the standardized information we provide below.
We inform you that Esquiades.com and the service providers we work with will be fully responsible for the proper performance of the package as a whole.
In addition, as required by legislation, the company VIAJES PARA TI, SLU has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Your rights are:
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
- Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
- If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. VIAJES PARA TI, SLU has taken out insolvency protection with BANCO POPULAR ESPAÑOL, SA (C / Velázquez, 34 Esq Goya 35 - 28001 Madrid, info@bancopopular.es). If services are denied due to the insolvency by VIAJES PARA TI, SLU, travellers may contact this entity or, where applicable, the competent authority (Direcció General de Turisme de Catalunya)
You can find the current legislation on the subject (Royal Legislative Decree 1/2007, of November 16), in the following link.
16. Credentials and Detecting a possible Fraud
In order to guarantee the correct booking process, Esquiades.com reserves the right to request customers to send a copy of ID or other documentation to prove his/her identity. If the booking holder or other travellers of the booking fail to send this information, Esquiades.com can proceed to cancel the booking and refund the total amount paid.
If Esquiades.com detects a possible case of fraud, there will be an investigation and we reserve the right to proceed to the booking cancellation. We shall provide the customer with a full refund.
Once the booking is cancelled, one of our agents will contact the customer via e-mail or by phone to the contact details that appear on the booking. If the contact details have been breached by the booking holder, the company will not be held responsible.
17. Use of the website and content
This website is intended only for the personal use of consumers. Modification, reproduction, duplicate, copy, distribution, sale, resale and any other form of exploitation with commercial or non-commercial purposes is strictly forbidden. The customer agrees not to use this website for any illegal or prohibited intention.
By browsing our website you are committing to use the website for the sole purpose of booking a holiday for yourself as it is forbidden to resell the services you have booked on our website.
18. Intellectual property
All content, trademarks, logos, drawings, designs, etc., that appear on the site Esquiades.com are protected by intellectual and industrial property are expressly reserved to Viajes Para Ti, S.L.U., or, case, to the natural or legal persons listed as authors or holders of any such rights. The violation of these rights will be prosecuted in accordance with current legislation.
Any use of content on this site is strictly prohibited, including the reproduction, modification, distribution, transmission, publication, exhibition or representation total or partial for purposes other than the legitimate information or contractual users of services offered .
Moreover, it is strictly forbidden any kind of use of the images contained in the website Esquiades.com without the express consent of Esquiades.com or its suppliers.
19. Photos and Videos
Our team in Esquiades.com works hard to make sure that the photos and videos displayed on our website portrait the reality. We want to make sure we offer you as many images as possible to help you make a choice and also to show you exactly what you are booking.
20. About the accommodation and Board Basis
20.1. Quality of accommodation
On Esquiades.com we post a description of the accommodations where you will find information regarding services, facilities and star rating. Please note that the quality rating may vary in different countries. posts the quality and comfort level offered in each accommodation in accordance with the data supplied by providers and following the local standards.
We strongly recommend you to read the hotel description as well as customer reviews before confirming your booking. Bare in mind that all rooms/apartments and studio apartments are standard, unless specified otherwise. If you wish to upgrade, please check with our customer service.
20.2. Board Basis
a) All-inclusive: This board basis includes breakfast, lunch and dinner as well snacks, soft drinks and possibly extra activities (that should appear specified in the offer and / or in the description of each service provided by the Tour Operator). As for alcohol and spirits, please note that you will find local brands.
b) Full board: This board basis includes breakfast, lunch and dinner. Drinks are not included in the meal (unless specified).
c) Half board: This board basis includes breakfast and dinner. Drinks are not included in the meals (unless specified).
d) Bed and breakfast: This board basis includes breakfast.
In the event that, due to unforeseeable circumstances or new restrictions, the hotel you have booked cannot provide all the services stated on our website or on your confirmation, ESQUIADES.COM will proceed to a partial refund, taking into account the rates of the services you were not able to enjoy.
20.3. Food
If your booking includes meals and for some reason you miss one or more of them, the accommodation will not authorise a refund.
20.4. Room descriptions
You will now how many people can sleep in a room/apartment/studio by checking the description on Esquiades.com. During the booking process we refer to the rooms/apartments/studios as single, double, triple, quadruple, etc. This means that the room in question sleeps one, two, three, four people and so on. If you wish to add extra beds to the room, please contact our customer service and they will check with the accommodation.
It is the accommodation that decides what is the layout of the room, apartment or studio apartment. Therefore, we cannot confirm in advance what number and types of beds they have. You may find singles beds, double beds, bunk beds, sofa-beds or similar.
21. Coach Transfer
Bookings that include transportation must have 25 or more passengers. If there are not enough passengers 48 hours prior to the booking date, Esquiades.com reserves the right to cancel the booking and must proceed a full refund. You will be informed about the cancellation via e-mail. If the customer hasn't provided the contact details correctly, Esquiades.com will not be held responsible.
22. Commercial guarantees and insurance
Esquiades.com. He is especially sensitive to possible problems that the customer may have in relation to the use and enjoyment of a contracted reservation. For this reason, Esquiades.com. allows its customers to obtain an additional commercial guarantee in the booking process and for a reduced price, which will allow them to cancel their holiday for free provided that the requirements established in the cancellation conditions set out in this supplement are met. This additional commercial guarantee can be acquired by customers during their reservation process and will be applicable to all those cases that are specified in the conditions of the guarantee of free cancellation under conditions. We remind the customer that it is very important to read the conditions established in the commercial guarantee offered so that he can know exactly the cases that are covered by said guarantee.
Likewise, Esquiades.com offers its customers the possibility of subscribing, in an optional and optional way, ski insurance that allows the customer to cover any expenses incurred as a result of medical assistance due to illness, accident or repatriation.
Esquiades.com recommends to its customers the subscription of the ski insurance referred to as well as the careful reading of the coverages stated in the policy.
We remind our customers that contracting the guarantee of free cancellation and / or ski insurance, only involves the coverage of the risks specified in the policy, that is why we recommend reading the policy in question that will be exposed during the process of contracting the holiday.
However, if the customer so wishes, he can take out travel cancellation insurance that covers the costs of cancellation of the holiday caused by the consumer and repatriation expenses in case of accident or illness. The aforementioned insurance may be subscribed with the Arag insurance company at the request of the customer through the form provided for that purpose on the website www.esquiades.com .
The amount paid for the purchase of an insurance or commercial guarantee will not be considered as reimbursable.
For the processing of any incident related to the guarantee of free cancellation and / or ski insurance, the customer must contact the Customer Service Department of Esquiades.com through the contact section enabled for this purpose, in order to be able to correctly manage the coverage of the contracted services.
23. If you have a complaint
You must inform our customer service without undue delay via Manage My Booking on our website.
On the other hand, in accordance with the provisions of Directive 2013/11 / EU of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of consumer litigation, we inform you that on the following link you can check the information on alternative dispute resolution systems.
Also, in accordance with the provisions of current legislation, we inform you that the period of limitation for filing claims arising from a 'package holiday' is two years.
24. Use of cookies
Esquiades.com uses cookies for collecting user information and to improve your browsing experience with us.
A cookie is a small file where information is stored in your browser or device. This information is saved for your future visits on Esquiades.com as user activity is not recorded during the navigation time (date of last visit, browsing preferences, etc). This information is used to help you to navigate faster.
If you browse, make a booking or subscribe to the Esquiades.com newsletter, you are giving your consent to install these cookies (unless you have changed the browser settings to reject cookies). You can find more information on the type of cookies we use on Esquiades.com by clicking 'Using cookies'. For more information on the use and disabling cookies, you can visit our section 'Use of cookies'.
25. Liability for service failure or malfunction of the website
Viajes Para Ti, S.L.U. is not liable under any circumstances for damages of any kind which may be caused: any errors or omissions in the content, lack of availability of web page or transmission of virus or malware, despite having taken all precautions at preventing any problems.
26. Liability for external links
If the website contain links or hyperlinks to other websites, Viajes Para Ti, S.L.U. has no control of other sites and content. Viajes Para Ti, S.L.U. isn't responsible for the contents of links, nor guarantee its technical availability, quality, reliability or accuracy.
The external links don't necessarily imply any association, alliance or partnership with the connected entities.
27. Jurisdiction
The courts and tribunals of the national office for consumer claims will be informed of the possible controversies that may arise from the interpretation and / or fulfillment of this contract when the latter effectively has the status of 'consumer'.
If any clause included in these terms and conditions is declared totally or partially null or ineffective, said affectation will not be extended to the other clauses of the contract that are not considered null. Consequently, the contract will remain in force excluding the clauses affected by the nullity or ineffectiveness.
28. Suggestions
At ESQUIADES.com we care about the quality of our services and the comfort of our customers, which is why we have set up a contact section on our website so that customers can send us their suggestions to improve our services.
You can also send us your contributions to sugerencias@esquiades.com. Please note that if you have a booking and want to carry out any procedure, the fastest and most agile way is the contact section. If you write to this email for booking procedures, it may take longer to receive a response.
