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Cookie | Cookie type | Time of Expiry |
---|---|---|
save_grouper | It is used to distinguish users with statistical files. | 1 month |
grouper_id | It is used to distinguish users with statistical files. | 1 month |
all_skiers | It is used to distinguish if all the users in the booking go to ski or if there is someone who does not. | 1 day |
user | Cookie necessary to keep the user's session active once it has been logged into our system. | 1 day |
SkiID | Cookie necessary to keep the user's session active once it has been logged into our system. | 1 day |
loguejat | Cookie necessary to keep the user's session active once it has been logged into our system. | 1 day |
user_remember | Cookie necessary to keep the user's session active once it has been logged into our system. | 1 day |
accept_cookies | Determine if the user has accepted the Esquiades Cookies policy. | 3 months |
PHPSESSID | This cookie is used by the PHP encryption language to allow SESSION variables to be saved on the web server. These cookies are essential for the operation of the web. | 1 day |
Supplier | Cookie | Type of cookie | Make use of it | Expiration |
---|---|---|---|---|
1P_JAR | Advertising purpose. They contain a unique randomly generated value that enables the Platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data. | Google Adwords | 1 month | |
ANID | Advertising purpose. They contain a unique randomly generated value that enables the Platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data. | Google Adwords | 1 year | |
CONSENT | Advertising purpose. They contain a unique randomly generated value that enables the Platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data. | Google Adwords | 1 year | |
APISID | It is used by Google to store user preferences and information when viewing pages with Google maps. | Google maps | 2 years | |
HSID | It is used by Google to store user preferences and information when viewing pages with Google maps. | Google maps | 2 years | |
NID | It is used to display geographic locations using Google Maps. | Google maps | 6 months | |
OGPC | It is used to display geographic locations using Google Maps. | Google maps | 2 months | |
SAPISID | It is used by Google to store user preferences and information when viewing pages with Google maps. | Google maps | 2 years | |
SID | It is used by Google to store user preferences and information when viewing pages with Google maps. | Google maps | 2 years | |
SSID | It is used by Google to store user preferences and information when viewing pages with Google maps. | Google maps | 2 years | |
SIDCC | This cookie is used by Google to provide services and extract anonymous information about browsing. | 3 months | ||
_ga | It is used to distinguish users with statistical files. | Google analytics | 2 years | |
_gid | It is used to distinguish users with statistical files. | Google analytics | 24 hours | |
_gat | It is used to limit the percentage of requests through Google Tag Manager. | Google analytics | 1 minute | |
CloudFlare | __cfduid | Used by the CloudFlare service to identify trusted web traffic. | CloudFlare | 1 year |
fbsr_ * | It is a Facebook cookie that helps us establish which of our users have chosen to log into the web through their Facebook account. | Login with Facebook | 1 year |
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✓ 100% Refund
If changing the dates or leaving your ski holiday on "standby" is not an option for you, we will refund you the money in the same way that you paid for the booking.
✓ Change of dates
We will amend your booking for free! You just have to keep in mind that the final price of the booking may vary, depending on the dates you've chosen.
✓ Save the amount of your booking and cash it in on another occasion
We all like to travel and we know how important it is to save and plan ahead. Therefore, we can be your piggy bank and save that money for your future ski holiday;)
If you are going to a ski destination that is in lockdown and you cannot access it, we will offer you the same solutions. All you need to do is contact our customer service and send the documentation to check where you come from and thus see that the situation makes it impossible for you to make it to your ski destination. In this case, we could also offer you to:
✓ Change ski destination
Just because they have isolated your ski destination doesn't mean that you can't ski at all!. We can check which ski resorts you can visit so you can go skiing!
On Esquiades.com we are totally flexible so, if one or more travellers cannot travel due to lockdown restrictions, we know exactly what you can do! We can amend your booking to suit the travellers that can make the ski holiday ;)
We also understand the case in which you travel with a friend and that person is in an area that is in lockdown. If that's the case, we totally understand that you wish to cancel the booking. So, we will offer you the same options as mentioned above ;) What if it is your annual ski holiday with friends / family and some of you can make it but feel bad about going on a ski holiday without the rest of the group? Don't worry! The options above also apply to you and the group!
Another situation that may arise is, for example, that you are from an area or country that is in lockdown but are skiing in that same area. Then you can head to your ski destination and enjoy your holiday!
In order for you to enjoy these alternatives, we need you to contact our customer service as soon as it's been made official that you are in lockdown (please take no longer than 24 hours from the moment you receive the news). This way, our customer service team will be able to attend your case quickly and you will also have time to consider your options ;)
When you contact the customer service department, you must attach a copy of the booking holder's ID / Passport so that we can verify your place of residence.
In this case, you can send us a copy of a document where your current address appears. Here are some examples:
⚡ Last Gas Bill
⚡ Last electricity bill
⚡ Rental contract
Whatever your situation is, always know that Esquiades.com will find the best solution for you.